review-management

Use when building a review generation strategy, monitoring reviews, creating response templates, or implementing review schema. Also use when auditing review health, setting up Google review links, or managing reputation.

Model	Source
sonnet	pack: seo

Full Reference

Review Management

Reviews are the single highest-trust conversion signal for mid-to-high ticket service businesses. This skill covers the full lifecycle: audit, generation, response, schema, monitoring, and platform rules.

Quick Reference

Item	Value
Minimum Google reviews	< 20 = critical gap
Minimum average rating	< 4.5 = needs attention
Review recency threshold	> 30 days without new review = velocity dying
Response rate target	≥ 80% of all reviews
Urgent response threshold	Any review < 3 stars → respond within 4 hours
Optimal ask timing	24–48 hours post-service completion
Recurring service ask	After 3rd or 4th service — not the first
Google review link format	https://search.google.com/local/writereview?placeid=[PLACE_ID]
Schema rule	NEVER hardcode review counts/ratings — use live API data
Schema validator	https://validator.schema.org
Rich result checker	https://search.google.com/test/rich-results
Yelp solicitation	FORBIDDEN — never ask for Yelp reviews directly
Monthly target (high-ticket)	2–4 reviews (legal, remodel, financial)
Monthly target (mid-ticket)	5–10 reviews (HVAC, dental, auto)
Monthly target (recurring)	8–15 reviews (salon, cleaning, pest control)

Reference Index

I want to…	File
Get ask flow templates, response templates, schema JSON, audit output format, platform rules, monitoring setup	reference/templates-and-schema.md

Usage: Read the reference file matching your current task from the index above. Each file is self-contained with code examples and inline gotchas.

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Announcement

┏━ 🎯 review-management ━━━━━━━━━━━━━━━━━━━━━━━━━┓ ┃ Full review lifecycle — generation, response, ┃ ┃ schema, monitoring, and reputation management ┃ ┗━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛